Contact
We are happy to help with product questions, sizes and orders. Reach Veilova through our official stores.
Email
Email us
For business inquiries, partnerships and customer support, email us at business@veilova.com.
Shopee
Veilova on Shopee
Questions about a product, size, stock or your order? Send us a message with the chat button in our official Shopee store.
TikTok Shop
Veilova on TikTok
Follow @veilovaofficial for new arrivals and live sessions, and message us through TikTok Shop for order support.
Business information
Veilova
Business: Women’s footwear & fashion (eCommerce)
Location: Indonesia
Business hours: Monday – Saturday (WIB, UTC+7)
Email: business@veilova.com
Website: veilova.com
Order help
- Orders, payment and shipping are handled by the marketplace you ordered from (Shopee or TikTok Shop). Please contact us through the same platform and include your order number so we can help quickly.
- Returns and refunds follow the return policy of Shopee or TikTok Shop for that order.
- Size questions: our styles come in sizes 36–41. Send us your usual size and the product name and we will help you choose.
See also our Privacy Policy and Terms of Service.