Terms of Service
The terms that apply when you use the Veilova website.
These Terms of Service (“Terms”) govern your use of the website veilova.com operated by Veilova, a women’s footwear and fashion business based in Indonesia. By using this website you agree to these Terms.
1. About this website
This website provides information about the Veilova brand and our products. Products are sold through our official stores on Shopee and TikTok Shop; the website itself does not process payments.
2. Purchases
All orders, payments, shipping, returns and refunds are processed by the marketplace where you place your order and are subject to that marketplace’s terms and policies, in addition to any information shown on our store page.
3. Product information and prices
We try to keep product descriptions, images, colours and prices accurate. Prices shown on this website are indicative starting prices and may change with promotions; the price shown on the marketplace at checkout applies. Colours may look slightly different depending on your screen.
4. Intellectual property
The Veilova name, logo, product photos, designs and website content are owned by Veilova and may not be copied, reproduced or used for commercial purposes without our written permission.
5. Acceptable use
You agree not to misuse the website, attempt to gain unauthorized access to it or its systems, or use it for any unlawful purpose.
6. Third-party links
This website contains links to third-party platforms such as Shopee and TikTok. We are not responsible for the content, policies or availability of those platforms.
7. Disclaimer and limitation of liability
This website is provided “as is”. To the extent permitted by law, Veilova is not liable for any indirect or consequential loss arising from the use of this website.
8. Privacy
Our handling of information is described in our Privacy Policy.
9. Governing law
These Terms are governed by the laws of the Republic of Indonesia.
10. Changes
We may update these Terms from time to time. The latest version will always be available on this page.
11. Contact
Questions about these Terms can be sent to business@veilova.com or through our Contact page.