Privacy Policy

How Veilova collects, uses and protects information on our website, stores and internal reporting tools.

Effective date: 3 November 2026

This Privacy Policy explains how Veilova (“Veilova”, “we”, “us”) collects, uses and protects information in connection with our website veilova.com, our official online stores, and the business tools we use to manage our store and advertising. Veilova is a women’s footwear and fashion business based in Indonesia.

1. Information we collect

Website usage data. When you visit veilova.com, our hosting provider automatically records standard technical information such as IP address, browser type, pages visited and time of visit, for security and to keep the website running properly.
Cookies. The website may use essential cookies required for it to function. We do not use the website to sell or share your personal data.
Messages you send us. If you contact us (for example through our Shopee or TikTok Shop chat), we receive the information you choose to share, such as your name, order number and message.
Order information. Purchases are made on Shopee or TikTok Shop. These platforms share with us the order details needed to process and ship your order (such as items ordered, quantity, shipping name, address and order status). Payment details are handled by the platforms and are not received by us.

2. Advertising and analytics data

We advertise our products on platforms such as TikTok (TikTok for Business / TikTok Ads) and Shopee. Through the official APIs and reporting tools of these platforms, and only with our own authorization as the account owner, we access aggregated performance data for our own advertising accounts and stores — for example ad spend, impressions, clicks, conversions, orders and gross merchandise value by date, campaign or product.

This data is used only for internal business reporting: to measure the results of our ads, calculate costs and profitability, plan stock, and improve our marketing. It is viewed only by authorized Veilova staff in our internal dashboard. We do not sell this data, we do not use it to build profiles of individual users, and we do not share it with third parties except service providers that host our systems under confidentiality obligations.

3. How we use information

To process, ship and support your orders.
To answer your questions and provide customer service.
To prepare internal sales, inventory and advertising performance reports.
To keep our website and systems secure and working properly.
To comply with applicable laws of the Republic of Indonesia.

4. Sharing of information

We share information only as needed to run our business: with the marketplaces and shipping partners that fulfil your orders, with service providers that host our website and internal systems, or when required by law. We do not sell personal data.

5. Data storage and security

Our website and internal dashboard are hosted on secured servers. Access to store, order and advertising data is restricted to authorized personnel and protected with access controls and encrypted connections (HTTPS). Platform access tokens are stored securely and used only to retrieve our own business data.

6. Data retention

We keep order and reporting data only as long as needed for the purposes described above, for accounting and tax obligations, or as required by law, after which it is deleted or anonymized.

7. Your rights

In line with Indonesia’s Personal Data Protection Law (Law No. 27 of 2022), you may ask us to access, correct or delete personal data we hold about you, or withdraw consent where applicable. To make a request, email business@veilova.com or contact us through the channels on our Contact page.

8. Third-party platforms and links

Our website links to Shopee and TikTok Shop. When you use those platforms, their own privacy policies and terms apply. We are not responsible for the privacy practices of third-party websites.

9. Children

Our website and stores are not directed at children, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact

If you have any questions about this Privacy Policy or how we handle data, please email us at business@veilova.com or reach us through our Contact page.